Refund & Return Policy

At ArabEyes, we take pride in the quality of our products and strive to ensure every customer has a great shopping experience. Please read our policy carefully before placing your order.

Include your order number and clear photos

Approved cases receive a replacement or refund

Returns & Exchanges

We do not accept returns or exchanges unless the item arrives damaged or you receive the wrong product.

If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order and provide:

Your order number.
Clear photos showing the issue.

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund.

Non-Returnable Cases

We do not accept returns or exchanges for:

Ordering the wrong size.
Change of mind after purchase.
Personal preference regarding color, style, or fit.
Shipping delays caused by the courier.
Incorrect shipping information provided by the customer.

Shipping Responsibility

Once your order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

ArabEyes is not responsible for:

Lost or stolen packages.
Orders marked as Delivered but not received.
Delays caused by the shipping carrier or customs.
Incorrect addresses entered during checkout.

We will gladly assist you in communicating with the courier whenever possible, but we cannot guarantee compensation for shipping-related issues beyond our control.