Refund Policy

Refund & Return Policy

At ArabEyes, we take pride in the quality of our products and strive to ensure every customer has a great shopping experience. Please read our policy carefully before placing your order.

Returns & Exchanges

We do not accept returns or exchanges unless the item arrives damaged or you receive the wrong product.

If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order and provide:

• Your order number.

• Clear photos showing the issue.

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund.

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Non-Returnable Cases

We do not accept returns or exchanges for:

• Ordering the wrong size.

• Change of mind after purchase.

• Personal preference regarding color, style, or fit.

• Shipping delays caused by the courier.

• Incorrect shipping information provided by the customer.

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Shipping Responsibility

Once your order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

ArabEyes is not responsible for:

• Lost or stolen packages.

• Orders marked as "Delivered" but not received.

• Delays caused by the shipping carrier or customs.

• Incorrect addresses entered during checkout.

We will gladly assist you in communicating with the courier whenever possible, but we cannot guarantee compensation for shipping-related issues beyond our control.

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