Refund & Return Policy

We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Returns or exchanges are only accepted if:

• Your order arrives damaged.
• You receive the wrong product.
• Your item has a manufacturing defect.

If you experience any of these issues, please contact us within 3 days of receiving your order.

To help us review your request, please provide:

• Your order number.
• Clear photos showing the issue.
• A clear photo of the product and its packaging, when applicable.

Once your request has been reviewed and approved, we will determine the appropriate resolution, which may include a replacement or refund.

Custom and personalized products are made specifically according to your selected design, text, color, or customization.

For this reason, custom and personalized orders are not eligible for returns or exchanges due to change of mind, incorrect size selection, or personal preference.

However, if a customized item arrives damaged, has a manufacturing defect, or does not match the customization you selected at checkout due to an error on our part, please contact us within 3 days of delivery. We will review the issue and, if approved, arrange an appropriate replacement or refund.

We do not accept returns or exchanges for:

• Ordering the wrong size.
• Change of mind after purchase.
• Personal preference regarding color, style, design, or fit.
• Choosing the wrong customization or entering incorrect customization details.
• Items that have been worn, washed, altered, or damaged after delivery.
• Normal variations in color, texture, or appearance that may occur between product photos and the actual item.
• Shipping delays caused by the shipping carrier.
• Incorrect or incomplete shipping information provided by the customer.

If your refund request is approved, the refund will be issued to your original payment method.

Once we process the refund, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping fees are generally non-refundable, except where the issue was caused by an error on our part, such as sending the wrong product or an item that arrived damaged or defective.

If a return is required because the item arrived damaged, defective, or the wrong product was sent due to an error on our part, Arab Eyes will provide instructions for the return and, where applicable, cover the associated return shipping cost.

We do not cover return shipping costs for issues that are not eligible for a return or exchange.

Please do not send any item back without contacting us and receiving return instructions first.

Once your order has been handed over to the shipping carrier, delivery is handled by the carrier.

Arab Eyes is not responsible for:

• Packages lost or stolen after being delivered.
• Orders marked as Delivered by the carrier but reported as missing.
• Delays caused by the shipping carrier, customs, weather, holidays, or other circumstances beyond our control.
• Incorrect or incomplete addresses entered by the customer.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and any safe delivery locations around your address. You should also contact the shipping carrier directly.

We are happy to assist you in communicating with the carrier and, whenever possible, help investigate the shipment. However, we cannot guarantee a refund or replacement for shipping-related issues that are outside our control.

Please carefully review your shipping information before completing your order.

If you notice an error immediately after placing your order, contact us as soon as possible at support@arabeyesco.com.

We will do our best to update the information before your order is shipped, but we cannot guarantee changes once your order has entered processing or has been handed over to the shipping carrier.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if you request that the order be shipped again.

If you believe your order arrived damaged, defective, or contains the wrong product, please contact us within 3 days of delivery.

Please include your order number and clear photos of the issue so our team can review your request as quickly as possible.

Email: support@arabeyesco.com

We're here to help and will do our best to find a fair solution for every eligible issue.